The Strongbox Lock & Safe Co. of Maryland Guarantee
We stand behind every lock we install, every key we cut, and every door we open in Maryland. For over 42 years, our word has been the only contract our customers needed. The 90-Day Done Right Promise means exactly what it says: if something isn’t right, we come back and fix it. No paperwork to fill out, no argument about whether it qualifies, no runaround. We show up, we make it right, and we leave. That’s how we’ve built this business across 229 Maryland communities, and that’s how we’ll keep doing it.
What’s Covered
- Workmanship on every job. If a lock we installed sticks, a rekey doesn’t turn smoothly, or a deadbolt sits even slightly out of alignment, we return and correct it at no charge within 90 days.
- Parts that meet spec. We install only new, factory-authorized hardware from Schlage, Medeco, Mul-T-Lock, Abloy, Baldwin, Yale, Kwikset, and Sargent. If a part fails due to our installation or our selection, we replace it.
- Your home left as we found it. We drill only where necessary, protect floors and trim with drop cloths, and carry out every scrap of packaging and old hardware. If we leave dust, we didn’t finish the job.
- On-time arrival, confirmed. We give you a real arrival window and call when we’re en route. If we’re running behind, you’ll know before you wonder. We’ll be there when we say.
- Honest pricing, locked in. The price we quote on the phone is the price on the invoice. No trip charges buried in fine print, no “while I’m here” upsells, no bait-and-switch. A square deal: the price we quote is the price you pay.
Our Satisfaction Promise
If you’re not satisfied, we’re not finished. Here’s how it works: you call the same number you used to book the job, a live person answers, and we schedule a return visit at your convenience. No written claim to submit, no photo evidence to gather, no waiting for a manager to call you back. We ask what happened, we listen, and we fix it. Done right, and backed in writing.
We’ve honored this promise on everything from a sticky latch in a Takoma Park bungalow to a full rekey that didn’t quite match a homeowner’s keying schedule in Columbia. In 42 years, we’ve learned that most problems are small and fast to fix if you just show up. The few that aren’t? We stay until they are. That’s what Your Home First means in our K.E.Y.S. values. That’s what Standing Behind It means. We don’t disappear after the invoice is paid.
Licensed & Insured Backing
Any locksmith can talk about guarantees. The real protection sits in the credentials behind the truck. We’re licensed and insured, which means if something goes wrong in a way that matters to your property or your safety, there’s coverage that extends beyond our word. Our technicians are background-checked, uniformed, and carry ID they present at your door. The person who opens your locks should be the most verifiable person you’ve ever hired. That’s not marketing. That’s the minimum standard for someone who handles the hardware between your family and the outside world.
How Our Guarantee Compares to Typical Locksmith Warranties
| What Most Companies Offer | What Strongbox Lock & Safe Co. Offers |
|---|---|
| 30-day limited warranty with exclusions | 90-Day Done Right Promise, no exclusions, no paperwork |
| Voicemail or callback for warranty claims | Live person answers 24/7, including nights, weekends, and holidays |
| Price given after arrival | Flat price quoted on the phone before any work begins |
| Subcontractors or unverified workers | Background-checked, uniformed technicians who show ID on every visit |
| Generic hardware, whatever’s on the truck | Full range of premium brands: Schlage, Medeco, Mul-T-Lock, Abloy, Baldwin, Yale, Kwikset, Sargent |
Standing Offers That Extend Your Protection
These aren’t gimmicks. They’re standing offers we’ve maintained because they make sense for Maryland homeowners:
- $50 off any repair over $250. Substantial work deserves a substantial break.
- Free second opinion on any written estimate. If another locksmith handed you a quote that feels off, we’ll review it and give you our honest assessment at no charge.
- $89 seasonal tune-up. Catching wear before it fails saves both money and the inconvenience of an emergency call.
- Permanent 5% discount for seniors and veterans. No expiration, no limit on use. It’s the right thing to do.
What “Done Right” Looks Like in Practice
Last spring, a homeowner in Silver Spring called us back three weeks after we’d rekeyed their entire house. One key was binding slightly in a back door deadbolt. It turned, it locked, but it didn’t feel right to her. We were there the next morning. The issue was a minor burr on a single pin. Ten minutes, no charge, and she told her neighbor. That’s the whole business model. We stand behind it, no paperwork, no arguing.
Another time, in Annapolis, a commercial client noticed a door closer we’d installed was pulling harder than expected after summer humidity swelled the frame. We adjusted the spring power, checked the other two doors while we were there, and left. No invoice, no hassle. The 90-Day Done Right Promise covers the unexpected, not just the obvious.
Why We Don’t Do Fine Print
We’ve read the warranty documents from national locksmith chains. Pages of exclusions for “acts of God,” “improper maintenance,” “normal wear and tear.” Our view: if we touched it and it’s not working right, we fix it. The only things we don’t cover are damage you cause after we leave, manufacturer defects on products we didn’t install, and problems caused by structural issues with your door or frame that we pointed out in writing beforehand. Everything else falls under the Promise.
Named for the iron box where your grandfather kept the deed, Strongbox Lock & Safe Co. was built on the idea that some things should be simple, solid, and completely trustworthy. The guarantee is one of them.
Questions About Our Guarantee?
How do I make a claim under the 90-Day Done Right Promise?
Call (844) 314-7347. A live person answers, 24/7. Tell them what happened and when we were there. We’ll schedule a return visit, usually within 24 hours for Maryland locations. No forms, no photos, no waiting.
Does the guarantee cover the locks themselves, or just your labor?
Both. If a lock we installed fails due to our workmanship or our selection of hardware, we replace it and reinstall it. If a factory defect surfaces in a premium brand we supplied, we handle the manufacturer exchange and cover the labor to swap it. Call (844) 314-7347 and we’ll sort out which applies.
What if I need service after 90 days?
We don’t vanish on day 91. Many issues that arise later stem from normal wear or changes in your door or frame. We’ll diagnose honestly and quote fairly. For our regular customers, we often find ways to take care of small adjustments without charging. Call us and we’ll tell you straight.
Is your pricing really flat, or are there hidden fees?
The price we quote on the phone is the price on the invoice. No trip charges, no after-hours surprises, no “service call” add-ons. If we discover something unexpected that changes the scope, we stop and explain before proceeding. A square deal: the price we quote is the price you pay.
Written by Gerald Pittman, Owner at Strongbox Lock & Safe Co. of Maryland, serving local communities since 2013.