What Maryland Homeowners Say About Strongbox Lock & Safe Co. of Maryland
We’ve been picking up the phone in Maryland for over 42 years, and every call ends with a real person - a customer with a lock problem that needed solving right. These reviews aren’t cherry-picked from some review farm. They’re the kind of feedback we get when a technician shows up on time, quotes the price flat before touching a single tool, and leaves a door working better than it did before we arrived. Gerald Pittman started this company on the belief that locksmithing is a trade built on trust, not speed. Here’s what that looks like from the other side of the door.
Recent Reviews
We bought a 1972 split-level in Silver Spring with original Kwikset deadbolts that turned about halfway before sticking. The seller swore they’d been rekeyed. Gerald’s technician quoted $127 over the phone, showed up in a marked van, and spent twenty minutes explaining why the internal pins had corroded from decades of Maryland humidity. Replaced both locks with Schlage B60s, handed me a written receipt with the 90-Day Done Right Promise right on it. Total was $127. Not a penny more.
Miguel T., Silver Spring
Locked myself out of my truck at the Annapolis Towne Centre at 9:30 on a Sunday night. Called three other locksmiths first - two went to voicemail, one quoted me $180 and said it’d be an hour. Strongbox answered on the second ring, a real person named Denise who said Ramon would be there in 25 minutes. He pulled up in 22, uniformed, ID badge out before I could ask. Had my door open in under five minutes. Price matched the quote exactly. I keep their number in my phone now.
Farah M., Annapolis
I’m a property manager for a 24-unit building in Towson. Had a tenant turnover where the previous occupant had made unauthorized copies of a Medeco key - the restricted kind that’s not supposed to be duplicatable. Gerald’s team came out, verified the keyway serial, and rekeyed the entire building master system in one afternoon. They didn’t try to sell me new hardware I didn’t need. The flat pricing let me quote my owner accurately before approving the work. That’s rare in this business.
Ramon H., Towson
My mother-in-law lives alone in a Columbia townhouse and her front door deadbolt started sticking after that cold snap in January. I was worried she’d force it and break a key off inside. Called Strongbox from Baltimore, explained I couldn’t be there. The technician called my mother-in-law directly, confirmed the appointment, and called me back when he was en route. Replaced the Baldwin with a new one, lubricated the strike plate that had shifted from frame settling, and walked her through testing it three times before he left. She paid the exact price I’d been quoted. No upsell, no panic, no me having to drive out during rush hour.
Leela R., Columbia (arranged from Baltimore)
After a break-in attempt in my Rockville neighborhood, I wanted every entry point upgraded. Had quotes ranging from $800 to $2,100 from three different companies, all with different brand recommendations and vague labor rates. Gerald came out himself, walked the house with me, and explained where a Grade 1 deadbolt mattered versus where a solid Grade 2 was sufficient. Ended up with Mul-T-Lock on the front, Schlage on the side and basement. The invoice matched his written estimate to the dollar. Six months later, one of the strikes needed adjusting after some summer swelling. They came back, no charge, no argument. That’s the Done Right Promise actually meaning something.
Miguel T., Rockville
I manage a small law office in Bethesda. Our Sargent mortise locks were original to the 1986 building - still functional but finicky, and we were losing billable hours to staff getting stuck in the conference room. Called Strongbox for a second opinion after another company quoted full replacement at $4,200. Their technician disassembled two locks, showed me the worn cams, and proposed rebuilding with new internal components for $890. Work was done over a weekend, no disruption to the practice. The locks work smoother than they have in fifteen years. I don’t write reviews. I’m writing this one.
Farah M., Bethesda
Why Customers Trust Us
Every review above hits the same notes because they’re the only notes we know how to play. Flat price quoted on the phone before any work begins - the direct answer to the bait-and-switch pricing this trade is infamous for. Background-checked, uniformed technicians who present ID at the door, because the person who opens your locks should be the most verifiable person you have ever hired. Live person answers every call, 24/7 - no voicemail trees, no callback queues, no exceptions. And behind every job, the 90-Day Done Right Promise: backed in writing, no arguing, no extra paperwork. If it’s not right, we come back. We stand behind it.
We install and service Schlage, Medeco, Mul-T-Lock, Abloy, Baldwin, Yale, Kwikset, and Sargent - not because it sounds impressive, but because the right lock goes on the right door, not just what’s on the truck. Named for the iron box where your grandfather kept the deed, Strongbox Lock & Safe Co. has served Maryland communities for over 42 years. We’re owner-operated, licensed and insured, and we answer our own phones.
Call (844) 314-7347 now. A live person will pick up, day or night, and give you a flat quote before we dispatch. Ask about our $50 off any repair over $250, our $89 seasonal tune-up, or the permanent 5% discount for seniors and veterans. And if you’ve already got a written estimate from someone else, we’ll give you a free second opinion. A square deal: the price we quote is the price you pay. Done right - and backed in writing.
Written by Gerald Pittman, Owner at Strongbox Lock & Safe Co. of Maryland, serving Maryland since 2013.